Job Title: Engineer Wage/Hour Status: Non-Exempt
Job Role: Senior Network Funding Source:
Pay Grade: AD 5
Department/School: Technology
Function: Technology
Reports to: Director of Network Infrastructure HR Date Approved: January 2024
HR Date Revised:
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SUMMARY:
The Senior Network Engineer is responsible for overseeing, maintaining, and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations in our District. This position works closely with the users of our network and the network team to identify potential issues and fix existing problems.
The Senior Network Engineer will need to have a strong understanding of network infrastructure and network hardware. Deep knowledge of application transport, unified communications, network security, and network infrastructure protocols is highly desired.
The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.
Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.
Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.
Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.
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MAJOR RESPONSIBILITIES AND DUTIES
Network Management
Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Performing disaster recovery operations and data backups when required.
Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
Oversees day-to-day operations and supervises the Network Team.
Troubleshooting, diagnosing; and resolving hardware, software, and other network and system problems.
Replacing faulty network hardware components when required.
Maintaining, configuring, and monitoring virus protection software and email applications.
Monitoring network performance to determine if adjustments need to be made.
Conferring with network users about solving existing system problems.
Operating master consoles to monitor the performance of networks and computer systems.
Coordinating computer network access and use.
Designing, configuring, and testing networking software, computer hardware, and operating system software.
Provide leadership for the Network Team supporting network switching, routing, and collaboration services.
Prioritize issues and delegate tasks as needed.
Perform daily assessment of Network Team tickets to ensure tickets/issues are being documented and resolved.
Perform other duties, as assigned by the Director of Network Infrastructure, for the purpose of ensuring the efficient and effective functioning of district network infrastructure services.
Analysis and Collaboration
Provide Network Team with necessary tools and credentials needed to perform onsite assessments and troubleshooting of network and collaboration environments within District facilities.
Facilitate routine Network Team meetings for the purpose of reviewing/identifying issues, project planning/recommendations, supporting Network Team staff, and serving as a Network Team representative.
Provide cross-training opportunities with Network Team staff for team coverage purposes.
Act as an escalation point for tickets and issues needing additional or elevated assistance.
Monitor Network Team procedures for the purpose of ensuring a secure, efficient, quality network for network and collaboration services.
Assist with personnel functions for the purpose of maintaining adequate Network Team staffing, enhancing the productivity of Network Team personnel, and achieving objectives within budget.
Recordkeeping, Reporting and Inventory
Write manuals and document current network procedures.
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
Monitor and test system performance; prepare and deliver system performance statistics and reports.
Document all issues, activities, and resolutions using consistent and clear language.
Utilize knowledgebase and suggest documentation improvements.
Policy and Law
Perform other duties, as assigned by the Director of Infrastructure Network Operations, for the purpose of ensuring the efficient and effective functioning of District network infrastructure services.
Maintain confidentiality.
Pursue Professional Development activities for self and assigned staff; ensure that Professional Development activities are aligned with District goals and initiatives and current professional research.
Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
Comply with the Professional Code of Ethics and Standard Practices for Texas Educators.
Follow District safety protocols and emergency procedures.
Perform other related duties as assigned.
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QUALIFICATIONS:
Education/Certification:
Bachelor’s Degree in IT or a related field of study with a network engineering focus (preferred)
CCNA Certification required
CCNA R&S, CCNP, CCNA Cyber Ops, CCIE R&S certifications (preferred)
Experience:
Five (5) to seven (7) years IT and networking experience
Experience working with server technologies (preferred)
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SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:
Solid understanding of voice networking architecture/designs to include SIP Trunking, Session Management, and Unified Communication Applications
Experience with a large-scale deployment of UC technologies in an enterprise environment
Experience in evaluating and successful implementation of new voice/video/collaboration/data networking technologies
Skills in problem-solving, attention to detail, prompt documentation, time management