Job Title:  Technician                                                     Wage/Hour Status:  Non-Exempt 

Job Role:  Audio Visual                                                   Funding Source: 

Department/School:  Technology                                   Pay Grade:  OS 11 

Function:  Technology 

Reports to:  Technology Project Manager                        HR Date Approved:  May 2022 

                                                                                       HR Date Revised:  September 2024  

SUMMARY: 

Deliver courteous and professional services to deploy, troubleshoot and resolve issues for audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems, microphones, and speakers. 

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description. 

• Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement. 

• Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups. 

• Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals. 

MAJOR RESPONSIBILITIES AND DUTIES 

Technology and Audio Visual 

• Deliver non-disruptive prompt, courteous, and professional service to end-users at all times in a time-sensitive learning environment. 

• Deploy, update, configure and troubleshoot audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems, microphones and speakers. 

• Follow ITIL procedures to complete tasks for incidents, requests, and problem resolution. 

• Troubleshoot and remediate incidents and requests effectively in the field, by phone, and using remote support tools. 

• Setup and operate audio visual equipment for trainings, presentations, and meetings. 

• Test equipment to ensure they are in good and safe working condition. 

Analysis and Collaboration 

• Provide technical assistance to other Technicians when required. 

• Participate in a variety of meetings for the purpose of conveying and gathering information regarding a wide variety of subjects required to carry out their responsibilities. 

• Maintain excellent working relationships and communicate effectively with all levels of internal and customers and third-party vendors. 

Recordkeeping, Reporting and Inventory 

• Document all issues, activities, and resolutions using consistent and clear language. 

• Utilize knowledgebase and suggest documentation improvements. 

• Perform inventory management of equipment, wirings, and accessories to avoid any shortages. 

• Prepare technical reports by collecting, analyzing, and summarizing information and trends, track statistics on issue and problem resolution. 

Policy, Reports, and Law 

• Maintain confidentiality. 

• Maintain excellent working relationships and communicate effectively with all District personnel and the community. 

• Develop and maintain systems for retrieval of information in support of all programs; compile, maintain, file, and secure all physical and computerized reports, records, and other required documents. 

• Pursue Professional Development activities for self and ensure that Professional Development activities are aligned with District goals and initiatives and current professional research. 

• Comply with all policies, operating procedures, legal requirements, and verbal and written directives. 

• Comply with the Professional Code of Ethics and Standard Practices for Texas Educators. 

• Follow District safety protocols and emergency procedures. 

• Perform other related duties as assigned. 

QUALIFICATIONS: 

Education/Certification: 

• High School Diploma 

• Valid Driver’s License 

Experience: 

• Two (2) years audio/visual technical services (preferred) 

• Experience in K-12 education organization (preferred) 

SPECIAL KNOWLEGDGE/SKILLS/ABILITIES: 

• Knowledge of ITIL    

• Knowledge of change management   

• Knowledge of tools and techniques to measure service delivery against agreed service levels 

• Excellent communication, written and verbal  

• Ability to oversee timely delivery of quality technical support service to clients 

• Knowledge of the software or hardware systems being supported and effective personnel management skills 

• Knowledge and experience of managing vendors and external service providers 

• Strong organizational skills   

SUPERVISORY RESPONSIBILITES: 

• None 

MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS: 

Tools/Equipment Used:  

• Standard office equipment including personal computer and peripherals  

• Audio and video equipment (cable boxes, AV receivers, media players, microphones, power speakers, mixers) 

• IP network equipment (Ethernet and AVB cables) 

• Computer systems (macOS and PC operating systems) 

Posture: 

• Prolonged sitting and standing; bending/stooping, pushing/pulling, and twisting  

Motion: 

• Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching  

Lifting: 

• Occasional lifting and carrying 50 to 80 pounds 

Environment:  

• May work prolonged or irregular hours; occasional districtwide and statewide travel 

• Work to be completed on-site from assigned school or building 

• Regular exposure to noise and computer monitors 

• No remote work 

Mental Demands:  

• Work with frequent interruptions; maintain emotional control under stress work; prolonged or irregular hours